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ElderlyCompanionCare

Privacy Policy

Last updated: January 24, 2025

This Privacy Policy outlines the principles and procedures we follow to collect, manage, and disclose your information while you use our Service. It also details your privacy rights and our commitment to safeguarding your information in accordance with applicable laws in Singapore.

Your personal data is utilized to operate and enhance the Service. By using the Service, you consent to the terms of this Privacy Policy regarding the collection and use of your information.

1. Interpretation and Definitions

1.1 Interpretation

Words that begin with a capital letter have specific meanings defined in this section. These definitions apply whether the terms are used in singular or plural forms.

1.2 Definitions

  • Account: A unique profile created for you to access specific features of our Service.
  • Affiliate: Any entity that controls, is controlled by, or shares common control with another party. "Control" means owning at least 50% of the shares or voting rights.
  • The Company (referred to as "We," "Us," or "Our"): The entity that operates domain.com.
  • Cookies: Small data files placed on your device by websites to track your browsing activity.
  • Country: Refers to Singapore or any other relevant jurisdiction applicable to this Policy.
  • Device: Any electronic equipment such as a computer, smartphone, or tablet used to access the Service.
  • Personal Data: Any information that identifies, relates to, describes, or is capable of identifying an individual.
  • Service: The website located at domain.com and any related services provided through it, which may include but are not limited to:
    • Browser-based games
    • Ordering or requesting products/services with post-payment or upon-delivery settlements
    • Digital or consulting services paid under separate contractual agreements
  • Service Provider: A third party (individual or entity) that processes data on behalf of the Company to assist with providing, maintaining, or analyzing the Service (e.g., hosting, analytics, shipping coordination).
  • Usage Data: Information automatically collected when you use the Service, such as IP addresses, browser types, pages visited, time spent on pages, unique device identifiers, and other diagnostic data.
  • The Website: The online platform operated at domain.com.
  • You: The individual using the Service, or the entity on whose behalf the Service is used.

2. Collection and Use of Your Personal Data

Depending on the features and services available on our Website (e.g., local or international shipping, browser-based games, digital downloads, or consulting services), we may collect different categories of Personal Data. If a particular feature is not offered on the Website, the corresponding data collection and processing rules do not apply.

2.1 Types of Data Collected

2.1.1 Personal Data

We may request certain personal information to identify or contact you, as well as facilitate any agreed-upon services or deliveries. This may include but is not limited to:

  • Email address
  • First and last name
  • Shipping or delivery address (only if you request a product or service that requires physical delivery; note that payment is handled upon delivery or via a separate contract, not on our Website)
  • Telephone number or other contact details (if required to coordinate deliveries or respond to service inquiries)
  • Information entered into the contact form (only the data explicitly provided by you is collected)

Important: The Website does not process or request direct payment information (e.g., credit cards). Payment for physical products is typically completed upon delivery, and any fees for services are settled under separate contractual arrangements.

2.1.2 Usage Data

Usage Data is automatically collected when you use the Service. This may include your IP address, browser type, operating system, pages you visit on our Website, time spent on those pages, unique device identifiers, and other diagnostic data.

When accessing the Service from a mobile device, we may collect additional information such as your mobile device type, operating system, unique device ID, and other diagnostic data.

2.1.3 Game-Related Data

If our Service includes browser-based games or online gaming functionalities, we may collect and process data to enhance your gaming experience. This may include:

  • In-game preferences and performance data to personalize your gameplay and provide support.
  • Technical data related to your device and connection for troubleshooting and optimization.
  • Analysis of game-related data performed by our team using both machine-learning algorithms and manual reviews.

2.1.4 Data for Service Provision (Local or Cross-border)

If you use our Service to request services that are local or extend to multiple countries (e.g., consulting, digital marketing services, intergovernmental collaboration, or freelance work), we may collect additional information related to:

  • Project details (scope, deadlines, deliverables)
  • Location information (only if relevant for providing the service or required by law)
  • Identity verification data (if required by local regulations or contractual agreements)

3. How We Use Your Personal Data

We use your Personal Data for various business purposes, including:

  1. Service Provision:
    • To provide and maintain our Website, its features, and associated services.
    • To coordinate deliveries or service provision if you request physical goods or specific service engagements.
    • To provide access to browser-based games or digital services.
  2. Account Management:
    • To create, manage, and update your account (if applicable).
  3. Customer Support:
    • To respond to your inquiries, troubleshoot issues, and provide technical support.
  4. Personalization:
    • To personalize your experience, including game settings, recommendations, or location-specific services.
  5. Analytics and Improvements:
    • To analyze how you use the Website or any associated services so we can improve functionality and user experience.
  6. Legal Compliance:
    • To comply with applicable laws and regulations, court orders, or law enforcement requests.
  7. Marketing and Promotions (Optional):
    • To send you promotional materials or newsletters if you voluntarily subscribe. You can easily unsubscribe at any time by clicking the “unsubscribe” link in any promotional email.

4. Legal Basis for Processing Personal Data (Where Applicable)

If you are located in certain jurisdictions, we process your Personal Data based on one or more of the following legal grounds:

  • Consent: You have given your consent for processing.
  • Contract: Processing is necessary to fulfill a contract to which you are a party (e.g., for the delivery of goods or execution of services under a separate agreement).
  • Legal Obligation: Processing is required to comply with a legal obligation.
  • Legitimate Interests: Processing is necessary for our legitimate business interests, provided these are not overridden by your rights or interests.

5. Data Retention and Sharing

5.1 Retention Period

We will retain your Personal Data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. In many cases, we will store data for a standard period of 30 days unless:

  • Legal or regulatory requirements demand a longer retention period (e.g., tax or auditing purposes).
  • Ongoing contractual obligations (e.g., extended service agreements).
  • Disputes or investigations that require us to keep data until the matter is resolved.

5.2 Sharing Your Data

We do not sell your personal data. However, we may share your information in the following situations:

  1. Service Providers:
    • With third-party companies and individuals to facilitate and support our Service (e.g., hosting providers, analytics platforms, shipping coordinators).
  2. Affiliates:
    • We may share your information with our Affiliates, in which case we will require those Affiliates to honor this Privacy Policy.
  3. Business Transactions:
    • If the Company is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred.
  4. Legal Obligations:
    • When required by law, court order, or government regulation, or in response to valid legal requests.

6. Tracking Technologies and Cookies

We use Cookies and similar technologies to track activity on our Service and store certain information. Common examples include:

  • Browser Cookies:
    • Small files stored on your device. You can set your browser to refuse cookies or alert you when they are used. Note that rejecting cookies may limit some functionalities of our Service.
  • Web Beacons (Pixel Tags, Clear GIFs):
    • Small images or code segments used in emails or web pages to track user activity, such as opening emails or visiting pages.

Cookies may be "persistent" (stored even when offline) or "session" (deleted after closing your browser). For more details on how we use cookies, please refer to our Cookie Policy.

7. International Data Transfers

If you access our Website from outside Singapore, your data may be transferred to and processed in a different jurisdiction. We will take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws.

8. Security of Your Personal Data

We implement commercially reasonable measures to protect your Personal Data. However, no method of data transmission or electronic storage is 100% secure, and we cannot guarantee its absolute security.

9. Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights:

  • Access: Request a copy of your Personal Data.
  • Rectification: Request correction of any inaccurate or incomplete data.
  • Deletion (Erasure): Request deletion of your Personal Data when it is no longer needed or you have withdrawn consent.
  • Restriction: Request restriction of processing in certain circumstances.
  • Data Portability: Receive your Personal Data in a structured, commonly used, and machine-readable format.
  • Objection: Object to the processing of your Personal Data if it is based on legitimate interests.
  • Withdraw Consent: If processing is based on consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the information indicated in the footer of our website. We may ask you to verify your identity before responding to such requests.

10. Children’s Privacy

Our Service is not intended for use by individuals under the age of 13 (or the equivalent minimum age in other jurisdictions). We do not knowingly collect Personal Data from children under 13. If you become aware that a child has provided us with Personal Data, please contact us immediately.

11. Third-Party Links and Services

Our Service may contain links to third-party websites or services that are not operated by us. We encourage you to review the Privacy Policy of every site you visit. We do not control, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.

12. Updates to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and/or via email if you have an Account. Changes to this Privacy Policy are effective when they are posted here.

13. Contact Us

If you have any questions about this Privacy Policy, please refer to the contact information indicated in the footer of our website at domain.com.

Note: This Privacy Policy is provided as a sample and should be reviewed by a qualified legal professional to ensure compliance with all relevant laws and regulations for your specific location, business model, and data-handling practices.